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AI replies on WhatsApp with GHL's Conversation AI

PingWren does not have its own bot. GoHighLevel's AI answers in the conversation, and PingWren sends the answer.

What this is

Conversation AI is GoHighLevel's own AI agent. It reads a message in a contact's conversation and writes a reply. PingWren is the conversation provider for your WhatsApp number, so an AI reply is sent the same way any other message from GHL is sent.

We don't run a second AI and we don't see your prompts. What the AI says is set up and billed in GHL.

Turn it on for WhatsApp

  1. Finish the setup guide first, so a normal workflow message already goes out on WhatsApp.
  2. In the sub-account, open Conversation AI and create or open your bot.
  3. Under the channels the bot answers on, include the channel that PingWren provides. This is the channel your workflows already use to send on WhatsApp.
  4. Save, then message your number from a second phone and wait for the reply.

Menu names in GHL change from time to time. If a step does not match what you see, look for the Conversation AI settings for the sub-account's conversations.

The AI follows the same sending rules

An AI reply goes through PingWren's normal sending. That means everything that protects your number still applies:

  • Pacing. Replies are spaced out like any other message, so a burst of AI replies is not sent in one go.
  • Typing. The contact sees the typing indicator before the message arrives.
  • Held messages. If the number is offline, the reply waits and goes out when it is back.
  • STOP. A contact who has sent STOP gets nothing, from the AI or from anything else.

Keep the AI out of your groups

Messages from a WhatsApp group appear in GHL under a contact for that group. You don't want a bot answering a whole group. Every group contact carries the tag whatsapp-group, so exclude that tag in the bot's settings (for example, a rule that the bot does not run for contacts with that tag).

Not checked live yet

We have not yet confirmed in a live GHL sub-account that Conversation AI replies through a custom conversation provider, or that the group exclusion behaves as described. Treat this page as the plan until we have, and test on a spare number before you switch a bot on for real clients. We will update this page with what we find.