PingWren
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Get started in 3 steps

For agency owners. About five minutes per sub-account.

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  1. Pay

    Create your account. 7-day free trial for up to 3 WhatsApp numbers. Add your card when you start: nothing is charged for 7 days, then your card is charged automatically unless you cancel first.

  2. Connect GoHighLevel

    On your dashboard, click Add sub-accounts and tick the sub-accounts you want. Then click Activate next to each one.

    In each sub-account in GoHighLevel, go to Settings → Phone System → Advanced Settings → Telephony Provider → PingWren → Save. Do this once per sub-account; until it is set, nothing sends.

    Some accounts label this Settings → Phone Numbers → Advanced Settings → SMS Provider. It is the same setting.

    Diagram: the install link or the Marketplace, then approving the permissions, adds PingWren to your GoHighLevel accountInstall linkor MarketplaceApprovePermissions screenYour accountPingWren added
    Add sub-accounts opens GoHighLevel: tick the ones you want.
    Diagram: go to Settings, then Phone System, then Advanced Settings. Under Telephony Provider, pick PingWren from the dropdown and click SaveSettingsPhone SystemAdvanced SettingsTelephony ProviderPingWrenSave
    Then, in each sub-account, choose PingWren as the Telephony Provider.

  3. Paste the link and go

    Click Send connect link next to the sub-account, copy the link and paste it to your client (WhatsApp, email, anything). They open it on a computer and scan the QR code with their phone: WhatsApp → Settings → Linked devices → Link a device.

    That’s it. Texts sent from GoHighLevel now go out on their WhatsApp, and replies land in Conversations. Holding the phone yourself? Click Show QR and scan it there instead.

    Diagram: the connect page shows a QR code. On your phone, WhatsApp's Link a device screen scans it to link the numberConnectpageQR codeScanYour phoneLink a device
    Your client opens the link and scans the QR code with WhatsApp.
    Diagram: the WhatsApp card on the connect page, with a green Connected status in its top corner and your linked number underneathWhatsAppYour linked numberConnected
    Connected. Messages from GoHighLevel now go out on WhatsApp.

Your dashboard shows what’s left

Each sub-account shows its next step until it’s live, and ticks off the last one by itself when the first message comes through from GoHighLevel.

Sample screen with made-up sub-accounts.

Add another number

Up to 3 per sub-account, for example one for the coach and one for a setter. Click Show QR on the sub-account, then Add a number, give it a name, click Get link and send that link to whoever has that phone.

Which number sends?

  • A team member who picked their own number sends from it. They open the PingWren page inside GoHighLevel and click Send my replies from this number.
  • Otherwise, the number the contact last messaged.
  • Otherwise, the default number. Change it with Make default.

Workflows and the AI bot follow the last two rules. Messages from every number appear in the contact’s one conversation, labelled with the number’s name.

Stuck? The full setup guide has screenshots and fixes for the common problems.